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*Things happen. Be worry-free with Route and protect yourself against lost, damaged, or stolen items. Dynamic Wax is not liable.
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Frequently Asked Questions

Email Support

Support Email

support@dynamicwax.com

Application instructions for DYNAMIC WAX can be found here: Application Instructions

Short answer: You applied too much.

Our product has hydrophobic properties and it will start to repel itself if too much is applied. This can be solved by buffing your ski with a microfiber until the towel slides smoothly on the skis or board surface. Then you are ready to GHOST the competiton. 

A typical bottle lasts the average rider a full season or approximately 30 days of consistent riding. Application #2 shown on the application page will give great performance that typocally lasts 2-3 weeks of riding depending on conditions and riding style.

Currently, you cannot take it on the airplane but we are working to soon change this. You can fly down the mountain with it on your skis. Please use responsibily. 

Optimized for use in all temperatures DYNAMIC WAX is suited for any snow condition mother nature can throw at you. 

We are always looking for the best ambassadors in the world! If you think you have what it takes drop us a line at support@dynamicwax.com! Please include your location, background and reason for wanting to be considered for a role on our pro ambassador team! 

Thank you for your interest in investing! We would love to connect with you. Please write to us at support@dynamicwax.com or by using the form on the contact page of our website and we will be in touch shortly.

Thank you for your interest in becoming a distributor! We look forward to speaking with you. Please write us at support@dyamicwax.com and provide your location, store background and how soon you are interested in getting involved. One of our amazing distribution gurus will be in touch shortly!

We are the only patented spray on solution that works with advanced technology to improve your base. Our competitors require brushes, scrapers, tools, tables and more to apply their wax. To apply DYNAMIC WAX, just spray it on and buff it off. We are also non toxic and and through our partnership with ECODRIVE plant a tree for every bottle we sell. 

We use non toxic, ecologically safe ingredients to make DYNAMIC WAX. We also plant a tree for every bottle we sell with ECODRIVE. 

DYNAMIC WAX was born in a cold lab and loves the cold weather. We do not recommend storing in areas where the temperature exceeds 70 degrees. Best to use it up in the winter and order a new bottle so its fresh and ready to rock in the fall. 

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.
We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.